Privacy And Policy

Privacy Policy

At RBS Automotive & Towing, your privacy is our priority. Whether you’re calling for a tow, roadside assistance, or vehicle services, we ensure your personal information is kept secure and used responsibly. As a trusted service provider in Illinois, we are committed to protecting your data and providing exceptional service with integrity.

Information We Collect

To deliver fast, dependable, and high-quality service, we may collect the following information when you contact us or use our services:

• Contact Information: Your name, phone number, email, and address help us schedule service, communicate efficiently, and provide updates.

• Vehicle Information: Details like your vehicle’s make, model, and condition help us deliver the right equipment and assistance.

• Payment Information: Your credit/debit card details are used to process payments securely for services rendered.

• Website Usage Data: Non-personal information such as IP address and browsing behavior help us enhance our website performance and user experience.

How We Use Your Information

We use the information you share with RBS Automotive & Towing to improve your experience and provide excellent service:

• Service Fulfillment: Your contact and vehicle details allow us to dispatch help and manage your service request efficiently.

• Payment Processing: We use your payment information securely for billing and to send receipts or confirmations.

• Communication: We may follow up with updates, appointment confirmations, or satisfaction checks.

• Website Improvement: Data from your online visit helps us make our website more responsive and user-friendly.

Sharing Your Information

Your information is never sold and is shared only when absolutely necessary:

• With Trusted Providers: For processing payments or coordinating services, we may share your information with verified third-party providers.

• Legal Obligations: We may disclose personal data when legally required or to protect our business and customers.

• Analytics & Improvements: Non-identifiable data may be shared with partners to improve website functionality and service delivery.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience:

• What They Do: Cookies help us remember your preferences and tailor content to improve your visit.

• What We Track: We collect anonymous data like browser type, pages visited, and time spent to analyze user behavior.

• Your Control: You may disable cookies through your browser settings. Note that this may impact site functionality.

Data Security

We take strong measures to safeguard your information:

• Secure Payments: All payment transactions are encrypted and processed through secure gateways.

• Limited Access: Only authorized staff have access to your sensitive data.

• Ongoing Protection: We use industry-standard tools to protect against data breaches or misuse.

Your Privacy Rights

We believe you should be in control of your personal information. At RBS Automotive & Towing, you have the right to:

• Access Information: Request what personal data we hold and how it’s used.

• Correct Errors: Let us know if your information needs to be updated.

• Request Deletion: Ask us to delete your data unless it’s required for legal or operational reasons.

• Opt Out: You can unsubscribe from any promotional messages at any time.

Third-Party Links

Our website may contain links to third-party resources:

• Independent Practices: These sites operate under their own privacy policies.

• Your Responsibility: Always review external privacy terms before providing your information.

• No Liability: While we strive to link to reputable sources, we aren’t responsible for the practices of other websites.

Updates to This Privacy Policy

We may update our privacy practices as needed:

• Change Notices: Significant updates will be posted on this page.

• Stay Informed: We encourage you to review this policy regularly.

• Immediate Effect: Any updates take effect as soon as they are published.

Contact Us

If you have any questions, concerns, or privacy requests, feel free to reach out:

• Phone: Call us at 708-725-1510 for direct assistance.

• Email: Reach us at info@rbsautomotiveandtowing.com with any inquiries.

• Visit: Come by our location at 16500 Crawford Ave, Country Club Hills, IL 60478, United States.

At RBS Automotive & Towing, your trust and privacy mean everything to us. We’re here to serve you—safely and respectfully.